At Puretrend, we recognize that even the most discerning shoppers may occasionally encounter a purchase that doesn't quite meet their expectations. To address this, we've put in place a flexible return policy designed with your satisfaction in mind. Here's what you need to know:  

Initiating a Return:  

Customers have up to 48 hours from the time of receiving an item to request a return. To qualify for a return, the item must remain undamaged and free from any signs of wear and tear. It's crucial to preserve all tags, packaging, and invoices to ensure a smooth return process. Failure to include these items may prevent us from processing your return.  

Easy Return Process:  

Starting a return is hassle-free. You can either submit a request via email to [email protected] within 48 hours or opt for the convenience of initiating a return through your personal page by selecting the appropriate option. Once we receive your return request, we'll provide clear instructions on the next steps. Our objective is to make the return experience as straightforward as possible for our valued customers.  

Refund Policy  

Our primary aim is to ensure that every customer is not just satisfied but delighted with their purchases. However, we understand that there may be instances where a product falls short of your expectations. In such cases, our transparent refund policy comes into play:  

Processing Refunds:  

Upon receiving and inspecting the returned item, our dedicated team will promptly process refunds within 5 to 7 days. Your original payment method will be credited with the refunded amount.  

Quality Assurance:  

It's important to note that we can only issue a refund if the product meets our stringent quality standards. Any evidence of damage or wear and tear may regrettably prevent us from providing a refund. Before proceeding with the refund, our team will meticulously examine the returned item to ensure it aligns with our quality criteria. Rest assured, we're committed to simplifying and expediting the refund process, ensuring that you receive your funds promptly and with minimal hassle.  

Exchange Policy:  

At Puretrend, our highest priority is ensuring your complete satisfaction throughout your shopping experience with us. In the rare event that you encounter any issues with a product, we are wholeheartedly dedicated to promptly resolving them. Please note that exchanges are facilitated exclusively in cases where we have made an error. Should you receive an item that is incorrect, defective, or damaged, rest assured that we are ready to take immediate action to set things right upon your notification.  

To initiate an exchange, we kindly ask you to get in touch with our customer service team via email at [email protected], providing comprehensive details about the product and its specific issue. Upon receiving the product back, our meticulous quality assessment ensures that we swiftly proceed with the necessary measures to ensure a seamless replacement process. Our ultimate goal is to simplify and expedite this exchange procedure, ensuring that our esteemed customers receive the correct items, ultimately enhancing your shopping experience with us.  

Your shopping satisfaction is of the utmost importance to us, and we are dedicated to making the exchange process as smooth and customer-centric as possible. If you have any questions or require further information about our exchange policy, please feel free to reach out to us. We are here to assist you every step of the way.